We want you to be part of our team at ADI.
We are an equal opportunity employer and always
looking for positive, energetic and customer-focused individuals.
Current Openings:
Job Title: Member Services Representative
Department: Member Services
Reports to: Member Services Manager,
Assistant Manager, and Lead Representatives
Location: Coral Gables, FL
FLSA Status: Non-Exempt
SUMMARY:
This position is responsible for, but not limited to,
the primary point person for all ADI/ADI Health & Wellness
incoming/outgoing member, provider, employer group, or agent
calls, inquiries and verifications.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Professionally, respectfully and courteously handle
all in-bound and out-bound member, provider, employer group,
and agent-related calls.
- Attend mandatory training sessions to improve product
knowledge, quality of service and departmental changes
and improvements.
- Provide eligibility to network via telephone and
or by fax.
- Fulfill member requests for materials such as provider
and benefit information, including Member Handbook and ID
card requests.
- Assist members/providers quickly and professionally
regarding urgent dental care.
- Fulfill eligibility requirement, escalating verification
to supervisor for processing.
- Identify and escalate member issues needing additional
resolution to Management.
- Document undeliverable materials and process for
re-mailing.
- Additional departmental projects that may be assigned,
for example: Tooth Fairy requests and Member Outreach
calls.
- Assist in the training of new employees.
QUALIFICATIONS:
To perform successfully in this role an individual must
possess, at a minimum, the following skills and abilities.
- Type 30 WPM
- Be proficient in Word and Excel.
- Be self-motivated, directed and disciplined.
- Be a team player; work well with others in a team
environment.
- Possess strong verbal and written communication skills.
- Have the ability to represent the company in a positive
and professional manner.
EDUCATION and/or EXPERIENCE
Minimum of one year experience in telemarketing (Inbound/Outbound)
preferably in the health care or dental insurance fields.
CERTIFICATES, LICENSES, REGISTRATION
None
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL DEMANDS:
The physical demands described here are represented of
those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with
disabilities to perform essential functions.
While performing the duties of
this job, the employee is required to use hands and
fingers, to feel; reach with hands and arms; and talk
and hear. The employee is frequently required to stand,
walk, and sit. Specific
vision abilities required by this job include close vision,
distance vision, and ability to focus. The employee
must have reliable transportation to be able to commute
to community events, meetings, and trainings, as necessary. Employee
may be required to travel outside of Miami-Dade County.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while
performing the essential functions of the job. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions.
If you have an interest and meet these requirements,
we encourage you to do the following below:
Please send in Word format
to HR@adi-dental.com or call our main line: 305-443-3111 or
toll free: 877-468-5581.
